{"id":334,"date":"2019-06-21T17:49:44","date_gmt":"2019-06-21T17:49:44","guid":{"rendered":"http:\/\/stage.wbstudiotour.co.uk\/?page_id=334"},"modified":"2025-11-04T17:55:45","modified_gmt":"2025-11-04T17:55:45","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/stage.wbstudiotour.co.uk\/fr\/contact-us\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":860,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pagetmplt-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-334","page","type-page","status-publish","has-post-thumbnail","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"fr","enabled_languages":["en","es","de","fr","it"],"languages":{"en":{"title":true,"content":false,"excerpt":false},"es":{"title":true,"content":false,"excerpt":false},"de":{"title":true,"content":false,"excerpt":false},"fr":{"title":true,"content":false,"excerpt":false},"it":{"title":true,"content":false,"excerpt":false}}},"acf":{"add_cross_sell_to_page":false,"add_newsletter_sign_up_next_to_cross_sell":false,"choose_sidebar_entries":false,"wbstl_use_fancy_lists":false,"wbstl_hero_video":"","wbstl_hv_mobile_placeholder":false,"wbstl_hv_tablet_placeholder":false,"wbstl_hv_subtitle":"","wbstl_hv_add_ticket_purchase_cta":false,"wbstl_fwfp_use_alt_flourish":false,"wbstl_fwfp_pre-form_call_outs":[{"wbstl_fpco_background_image":"https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/07\/Texture-3.jpg","wbstl_fpco_title":"Safety Measures","wbstl_fpco_description":"The safety of our visitors and colleagues is our number one priority. To help keep everyone safe, we\u2019ve implemented a number of safety measures at the Studio Tour.","wbstl_fpco_button_text":"Read our safety measures","wbstl_fpco_button_link":"https:\/\/stage.wbstudiotour.co.uk\/fr\/safety-measures\/"},{"wbstl_fpco_background_image":"https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/07\/Texture-2.png","wbstl_fpco_title":"Frequently Asked Questions","wbstl_fpco_description":"If you have any unanswered questions about your upcoming visit, take a look at our Frequently Asked Questions - it's the best place to get the help you need.","wbstl_fpco_button_text":"Read our FAQs","wbstl_fpco_button_link":"http:\/\/stage.wbstudiotour.co.uk\/faqs\/"},{"wbstl_fpco_background_image":"https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/07\/Texture-1.png","wbstl_fpco_title":"Talk to Us","wbstl_fpco_description":"Call: 0800 640 4550<br>Mon - Fri: 8.30am - 5.30pm <br>Sat - Sun: 10am - 5pm<br><br><b>We are experiencing a high volume of calls, thank you for your patience<\/b><br>","wbstl_fpco_button_text":"","wbstl_fpco_button_link":""}],"wbstl_fwfp_pre-form_block_quotes":false,"wbstl_ii_image":false,"wbstl_ii_content":"","alternate_page_title":"","add_cross_sell_to_page2":false,"fw_flexible_content":[{"acf_fc_layout":"single_column","section_title":"We're here to help!","background_color":"","use_accordion":false,"content":"<p style=\"text-align: center; font-size: 1.2em;\">If you have questions about your upcoming visit, there are many ways we can help.<\/p>\n"},{"acf_fc_layout":"single_column","section_title":"Our Most Frequently Asked Questions","background_color":"#002a4e","use_accordion":false,"content":"<h3>Ticket Availability<\/h3>\n<p style=\"text-align: left; font-size: 1.2em; line-height: 1.5em;\">Tickets are currently available until 31st December 2026. Our website shows live ticket availability and our Visitor Services contact centre <b>does not<\/b> hold additional tickets. <a style=\"color: #f6bd49;\" href=\"\/tickets\/\">Book tickets online<\/a><\/p>\n<h3>Essential Companion Tickets<\/h3>\n<p style=\"text-align: left; font-size: 1.2em; line-height: 1.5em;\">Essential companion tickets can be added to an existing booking by purchasing your tickets online before contacting our Visitor Services team with your booking reference number. Alternatively, you can collect a essential companion ticket from the Ticket Window on the day of your visit with a valid Studio Tour ticket and proof of entitlement. <a style=\"color: #f6bd49;\" href=\"additional-needs\/#tickets\">Learn more about carer tickets<\/a><\/p>\n<h3>Redeeming Gift Tickets<\/h3>\n<p style=\"text-align: left; font-size: 1.2em; line-height: 1.5em;\">You can <a style=\"color: #f6bd49;\" href=\"\/gift-tickets\/redeem\/\">redeem gift tickets online<\/a>. If you wish to add tickets to a gift booking please create a separate booking online once your gift ticket is redeemed, you can view the number of tickets available per timeslot when redeeming online.<\/p>\n<h3>Changing Your Visit Date<\/h3>\n<p style=\"text-align: left; font-size: 1.2em; line-height: 1.5em;\">You can alter the date of your ticket(s) for a \u00a310 administration fee. To do this, please have the booking holder <a style=\"color: #f6bd49;\" href=\"\/contact-us\/contact-form\/\">contact our Visitor Services team<\/a>\u00a0with the booking reference number. Please note that all date changes are subject to availability and must be made before the date of your visit. Changes must be made over the phone as we do not store any payment information on our booking system.<\/p>\n"},{"acf_fc_layout":"2_columns","section_title":"","options":{"column_sizes":"1\/3 - 2\/3","background_color":"","flip_stacked_order_on_mobile":false},"content_left":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1069\" style=\"padding-top: 24px;\" src=\"http:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Graphic-Design_0-1024x683.jpg\" alt=\"Letter to Harry Potter\" width=\"800\" height=\"534\" srcset=\"https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Graphic-Design_0-1024x683.jpg 1024w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Graphic-Design_0-300x200.jpg 300w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Graphic-Design_0-768x512.jpg 768w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Graphic-Design_0.jpg 1920w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n","content_right":"<h3 style=\"text-align: left; padding-top: 16px;\">Contact Our Visitor Services Team<\/h3>\n<p style=\"text-align: left; font-size: 1.2em; line-height: 1.5em;\">Require additional help? Contact our friendly Visitor Services team.<\/p>\n<p style=\"text-align: left;\"><a class=\"wbstl-btn blue\" href=\"\/contact-us\/contact-form\/\">Contact<\/a><\/p>\n"},{"acf_fc_layout":"2_columns","section_title":"","options":{"column_sizes":"1\/3 - 2\/3","background_color":"#f2f2f2","flip_stacked_order_on_mobile":false},"content_left":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1068\" style=\"padding-top: 24px;\" src=\"http:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Hogwarts-Castle-Model-1-1024x683.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Hogwarts-Castle-Model-1-1024x683.jpg 1024w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Hogwarts-Castle-Model-1-300x200.jpg 300w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Hogwarts-Castle-Model-1-768x512.jpg 768w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2019\/06\/Hogwarts-Castle-Model-1.jpg 1920w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n","content_right":"<h3 style=\"text-align: left;\">Social Media<\/h3>\n<p style=\"text-align: left; font-size: 1.2em; line-height: 1.5em;\">Visit our official social channels to find out more about the Studio Tour, our social media team can help with any questions you have about your visit.<\/p>\n<p style=\"text-align: left;\"><a class=\"wbstl-btn blue\" href=\"https:\/\/www.facebook.com\/wbtourlondon\">Facebook<\/a> <a class=\"wbstl-btn blue\" href=\"https:\/\/www.instagram.com\/wbtourlondon\/\">Instagram<\/a> <a class=\"wbstl-btn blue\" href=\"https:\/\/twitter.com\/wbtourlondon\">Twitter<\/a><\/p>\n<h4 style=\"text-align: left;\">Message Us<\/h4>\n<p style=\"text-align: left; font-size: 1.2em; line-height: 1.5em;\">Message our automated chatbot via Facebook Messenger to help answer your questions about the Studio Tour.<\/p>\n<p style=\"text-align: left;\"><a class=\"wbstl-btn blue\" style=\"text-align: center;\" href=\"https:\/\/m.me\/wbtourlondon\" target=\"_blank\" rel=\"noopener\">Message Us<\/a><\/p>\n"},{"acf_fc_layout":"2_columns","section_title":"","options":{"column_sizes":"1\/3 - 2\/3","background_color":"","flip_stacked_order_on_mobile":false},"content_left":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15391\" src=\"http:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2021\/10\/2019_Great-Hall_5_Interactor-1024x683.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2021\/10\/2019_Great-Hall_5_Interactor-1024x683.jpg 1024w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2021\/10\/2019_Great-Hall_5_Interactor-300x200.jpg 300w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2021\/10\/2019_Great-Hall_5_Interactor-768x512.jpg 768w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2021\/10\/2019_Great-Hall_5_Interactor-1536x1024.jpg 1536w, https:\/\/stage.wbstudiotour.co.uk\/wp-content\/uploads\/2021\/10\/2019_Great-Hall_5_Interactor-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n","content_right":"<h3 style=\"text-align: left;\">Frequently Asked Questions<\/h3>\n<p style=\"text-align: left; font-size: 1.2em; line-height: 1.5em;\">If you have any unanswered questions about your upcoming visit, take a look at our Frequently Asked Questions.<\/p>\n<p style=\"text-align: left;\"><a class=\"wbstl-btn blue\" href=\"\/faqs\/\">Read our FAQs<\/a><\/p>\n"}],"wbstl_hv_title_color":"","wbstl_hv_text_color":"","wbstl_hv_cta_button_text":"","wbstl_hv_cta_link":"","wbstl_hv_show_cta_note":false,"wbstl_hv_cta_note":"","wbstl_hv_show_video_overlay":true,"wbstl_hv_cta_button_redeem_text":"wbstl_hv_cta_button_redeem_text","wbstl_hv_cta_redeem_link":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Us - Warner Bros. 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